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At PaveGovPK.com, our mission is to be your most reliable and helpful resource for everything related to the New Energy Vehicle Policy 2025-30 and the PM Electric Bike and Rikshaw Scheme. We understand that navigating a new government initiative can come with many questions. That’s why we’ve created multiple, easy-to-use channels to connect you with the information and support you need.

Whether you’re a student eager to apply for an e-bike, a potential manufacturer looking for investment details, or a citizen seeking clarity on the policy, we are here to help. This page provides you with all the ways you can get in touch with our support team, get your questions answered, and stay updated on this transformative scheme for Pakistan. Read our Privacy Policy.

We Are Here to Help You. Reach Out Through Your Preferred Method.

جوائن وٹس ایپ چینل

1. The National Helpline: Your Quickest Voice Support

For immediate assistance and answers to your specific questions, our dedicated National Helpline is the best place to start. Our friendly and trained support agents are ready to guide you through the application process, explain eligibility criteria, and provide official information.

  • Helpline Number: 1048
  • Operating Hours: Monday to Saturday, 9:00 AM to 5:00 PM (PST)
  • Closed on: Sundays and public holidays

What to expect when you call 1048:

  • You will first hear a brief automated message with key updates.
  • You will then be connected to a live customer service representative.
  • To help us direct your call quickly, please have your CNIC number and any relevant application details ready.
  • Our agents can assist you in both Urdu and English.

Please note: The helpline is specifically for the PM Electric Bike and Rikshaw Scheme. For questions about other government schemes, you may need to contact the relevant departments.

2. Official Email Support: For Detailed Inquiries & Documents

If your question requires a detailed explanation, or if you need to send us documents or screenshots, email is the perfect option. It provides a written record of your inquiry and our response. Our team strives to respond to all emails within 24-48 working hours.

  • Official Email Address: support@pave.gov.pk

To help us help you faster, please include the following in your email:

  1. A Clear Subject Line: For example: “Query about Student E-Bike Application” or “Issue with Online Form Submission”.
  2. Your Full Name: As it appears on your CNIC.
  3. Your Contact Number: A phone number where we can reach you if needed.
  4. Your CNIC Number: This is essential for any application-related queries.
  5. Your City and Province: This helps us provide location-specific information.
  6. A Detailed Description: Please describe your question, issue, or request in as much detail as possible. The more information you provide, the better and faster we can assist you.

Examples of queries perfect for email:

  • “I am trying to upload my university registration document, but the portal gives an error. I have attached a screenshot of the error message.”
  • “Can you please send me the complete list of approved e-bike models and their specifications?”
  • “I applied two weeks ago but have not received any update. Can you check the status of my application? My application ID is XYZ123.”
  • “I am a representative from a manufacturing company and would like information on the registration process for vendors.”

3. The Online Contact Form: Quick and Convenient

For a structured and easy way to reach out without leaving your inbox, use our secure online contact form. It’s designed to capture all the necessary information to route your query to the right department quickly.

You can find the contact form here: [Link to Your Contact Form Page]

The form will ask you for:

  • Your Full Name
  • Your Email Address
  • Your Phone Number
  • Your Subject (e.g., Application Help, Eligibility, Technical Issue)
  • Your Message (Please provide a detailed description of your inquiry)

Once you submit the form, you will receive an automatic email confirmation acknowledging your request, along a a unique ticket number for future reference.

4. Frequently Asked Questions (FAQs) – Instant Answers

Before you call or email, you might find an instant answer in our comprehensive Frequently Asked Questions (FAQ) section. We have compiled a detailed list of answers to the most common questions about eligibility, required documents, the application process, payment plans, and delivery.

We constantly update this section based on the questions we receive from citizens like you.

Visit the FAQ Section here: [Link to Your FAQ Page]

5. Stay Connected on Social Media

Follow us on our official social media channels for the latest news, real-time updates, application deadlines, and important announcements regarding the scheme. Our social media is a great place to see success stories and get quick public updates.

  • Facebook: [Link to Official Facebook Page]
  • Twitter: [Link to Official Twitter Handle]
  • Instagram: [Link to Official Instagram Profile]

Please note: While we are active on social media, for personal and application-specific issues, please use the helpline, email, or contact form. This ensures your privacy and allows us to serve you better by accessing your details securely.

6. What to Do If You Face a Technical Problem on the Website

If you experience issues like the website not loading, a form not submitting, or a page error, please try the following first:

  1. Refresh your web browser.
  2. Check your internet connection.
  3. Try using a different web browser (like Chrome, Firefox, or Edge).
  4. Clear your browser’s cache and cookies.

If the problem continues, please contact us via email at support@pave.gov.pk. When you do, please describe:

  • The specific page where the error occurred.
  • What you were trying to do when the error happened.
  • The exact error message you saw (a screenshot is very helpful!).
  • The device you are using (e.g., Android phone, iPhone, laptop, etc.) and the name of your web browser.

7. Our Commitment to You

We are committed to providing every citizen of Pakistan with clear, accurate, and timely information about this groundbreaking scheme. We aim to respond to all queries with patience, respect, and a genuine desire to help you become a part of Pakistan’s green transportation revolution.

We understand that your time is valuable, and we are continuously working to improve our support systems to serve you better. Your feedback helps us improve. Please let us know if you have any suggestions on how we can enhance our service.

Thank you for your interest in the PM Electric Bike and Rikshaw Scheme. We look forward to assisting you on your journey to owning a new electric vehicle. Read our Disclaimer.

Summary of Contact Information:

  • National Helpline: 1048 (Monday-Saturday, 9 AM – 5 PM PST)
  • Email Support: support@pave.gov.pk